Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@junglesquad.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@junglesquad.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item.
As our cake bars are freshly made, we're unable to accept returns or exchanges on them. If your cake bars arrive damaged or faulty, please email us a photo within 24 hours of delivery at info@junglesquad.com and we'll arrange a replacement.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@junglesquad.com. Original shipping costs are non-refundable unless the item is faulty or incorrect.
Delivery & Refused Shipments
If a parcel is refused at delivery or cannot be delivered due to customer actions (including incorrect address or failure to accept delivery), the order will be returned to us. Once received back, we will process a refund minus any original shipping costs incurred.
Subscription Orders
If you're on a Jungle Squad subscription, cancelling stops future orders, but it doesn't refund or return an order that's already been charged and dispatched.
If a subscription order arrives damaged or faulty, it's covered under Damages and issues above – contact us and we'll make it right. The cake-bar exception above applies to subscription boxes too.
To stop being charged for future boxes, skip or cancel your subscription through your account before your next scheduled order. See our Shipping Policy for the cut-off timing.
